Legal Considerations with Recording Voice and Video Communications
Effective Date: May 1, 2022
If you plan to record audio or video communications (calls) on report it®, you need to comply with certain laws and regulations. Below is some general information on the laws and regulations that relate to call recordings, as well as some best practices to consider when recording calls through report it®. The word “call” is used broadly here to mean any verbal communication between two or more remote participants, including over an audio or video application.
Laws Relating to Call Recordings
In the United States, there are laws and regulations at the federal and state level that apply to recording calls, including California’s Invasion of Privacy Act and similar laws. Certain federal and state laws require that you have the consent of at least one of the participants before recording a call. Other states have laws that require you to obtain consent from every participant before recording a call. There are also laws outside the United States, such as in the European Union, that require you to get the consent of participants before recording a call.
In addition to legal requirements regarding consent, there may also be laws governing how you use, disclose, and secure your call recordings depending not only on where your participants are located, but also on business sector specific laws or industry standards.
Determining which laws apply to recording a call can be complicated when participants are in multiple states or countries, or if you cannot be sure about the location of one or more call participants. For these reasons, it is important to familiarize yourself with the laws and standards that will apply to your specific call recording use case to make sure that you record calls in a legally compliant manner.